HM Land Registry - General - Annual Report and Accounts for 2001-2002

Date: 01 Oct 2002

HM Land Registry today (30 September) published its Annual Report and Accounts for 2001-2002. The Report shows that during the past year:

* For the first time in five years, all of the Land Registry's 15 Key Performance Targets were achieved or exceeded despite a 16% increase in workload
* Over 98% of customers were either very satisfied or satisfied with the full range of services provided by the Registry
* 97.93% of registers are now capable of electronic delivery
* Output for the year - which was an all-time record - exceeded intake
* Fourth consecutive Charter Mark was gained
* New websites for 10 year strategic plan, legislation and e-conveyancing consultation were launched
* Report on Quinquennial Review was published
* Land Registration Act 2002 received Royal Assent

Introducing the Report, Peter Collis, Chief Land Registrar and Chief Executive, said:

"In all of our 140 year history, this was probably the best year yet for the Land Registry."

He continued:

"It was especially pleasing that, once again, almost 99% of our customers told us they were very satisfied or satisfied with the services we provide. And we were delighted to win the Charter Mark for the fourth time running."

Peter Collis went on to say:

"2001-02 was also a year in which, more than any other recently, we laid the foundations for our future. Our 10 year Strategic Plan was launched by the Lord Chancellor on 28 May this year, when he also announced the start of our major consultation on electronic conveyancing. We were delighted to be able to set out for our customers, our staff, and anyone else with an interest in us, exactly what we intend to do over the next 10 years."

"As we enter what will probably be the most challenging decade yet for the Land Registry, my Board colleagues and I draw confidence from the knowledge that we have a great team behind us. We also draw encouragement from the tremendous support which we continue to enjoy from our Ministers, our customers, our partners and so many other people who come into contact with our organisation."

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